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Dear mountain enthusiasts!
The last months have been shaped by big changes - COVID-19 affects our lives everywhere in the world. Safety and the personal health of each individual are the highest good and the focus of attention for our cable car companies. We build on the regulations of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.
In the case of cable cars, a minimum distance of 1m must be maintained from persons who do not live in the same household. The provisions of the regulations for means of mass transport of public transport apply to cable cars in the same way. This includes the exception "...if it is not possible to maintain the distance of at least 1m due to the number of passengers and when getting on and off, this can be deviated from by way of exception".
The cable car operators must ensure that their guests always keep the required minimum distance from each other, e.g. in the queuing area in front of the turnstiles, ticket counters, WCs, etc. We comply with this requirement by means of signs, pictograms, tapes, barriers, partition grids, security personnel or other suitable measures.
The obligation to comply may be deviated from by way of exception in the entrance and exit areas of facilities (turnstiles, escalators, doors) and in the means of transport, however, because compliance with the required minimum distance of 1m is not possible due to the structural conditions.
A capacity restriction of 75% applies in closed or coverable means of transport (cable cars, cabins, chairs with weather protection bonnets).
This does not apply if only persons from the same household are travelling together.
There is a general obligation to wear an FFP2 mask in all closed rooms and when travelling by cable car, as § 1 COVID-19-ÖV defines the mask as a "respiratory protection mask of protection class FFP2 (FFP2 mask) without an exhalation valve or a mask with at least an equivalent standard".
In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that you can spend relaxing and safe holidays in the Zillertal by maintaining a sufficient safety distance.
Wear a mouth and nose protection (MNP)
Please always carry a mouth and nose protection with you and use it if the prescribed minimum distance to other people cannot be maintained. Wearing an MNP is compulsory in all queuing areas and when using our cable cars and chairlifts from the age of 6. Only FFP2 masks without an exhalation valve or a mask with at least an equivalent standard are considered MNPs in the cable car cabins and on lift chairs with weather protection bonnets.
Keep your distance
Please keep sufficient distance from strangers. If possible, the minimum distance must also be maintained in the cable car cabins.
If necessary, please ventilate the cable car cabins during the trip.
Pay attention to hand hygiene
Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.
Dispose of used protective masks
Please do not leave your used protective mask or handkerchiefs in the cable car cabins, but dispose of them properly. Waste bins are available in the station areas.
Please follow the general behaviour recommendations and also the instructions of our employees, especially with regard to the hygiene regulations.
Cashless payment or even better: Buy ticket ONLINE or at the ticket machine
If possible, make use of the cashless payment option or buy your ticket directly at the online shop.
Only head up the mountain if you’re healthy
If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.
Please conduct yourself responsibly to protect your own health and that of others.
Please observe and follow our Covid-19 Code of Conduct and enjoy your holiday in the Zillertal mountains!
We are evaluating the situation on an on-going basis and will adapt our Code of Conduct to any changes in legal or regulatory requirements.
(Last updated: June 2021)
In addition, you will find below information sheets from the Austrian Chamber of Commerce /
Association of Cable Cars regarding the currently applicable protective measures:
By taking just a few simple measures, you can help protect yourself and others. Thank you!