COVID-19 Code of Conduct

Summer Season 2021

Dear mountain enthusiasts!

The last months have been shaped by big changes - COVID-19 affects our lives everywhere in the world. Safety and the personal health of each individual are the highest good and the focus of attention for our cable car companies. We build on the regulations of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.

 

In the case of cable cars, a minimum distance of 1m must be maintained from persons who do not live in the same household. The provisions of the regulations for means of mass transport of public transport apply to cable cars in the same way. This includes the exception "...if it is not possible to maintain the distance of at least 1m due to the number of passengers and when getting on and off, this can be deviated from by way of exception".

 

The cable car operators must ensure that their guests always keep the required minimum distance from each other, e.g. in the queuing area in front of the turnstiles, ticket counters, WCs, etc. We comply with this requirement by means of signs, pictograms, tapes, barriers, partition grids, security personnel or other suitable measures.

 

The obligation to comply may be deviated from by way of exception in the entrance and exit areas of facilities (turnstiles, escalators, doors) and in the means of transport, however, because compliance with the required minimum distance of 1m is not possible due to the structural conditions.

 

A capacity restriction of 75% applies in closed or coverable means of transport (cable cars, cabins, chairs with weather protection bonnets).

This does not apply if only persons from the same household are travelling together.

There is a general obligation to wear an FFP2 mask in all closed rooms and when travelling by cable car, as § 1 COVID-19-ÖV defines the mask as a "respiratory protection mask of protection class FFP2 (FFP2 mask) without an exhalation valve or a mask with at least an equivalent standard".

  • Persons from the same household must also wear an FFP2 mask when travelling in enclosed means of transport.
  • Children up to the age of 6 are generally exempt from the obligation to wear a mouth-nose protection.
  • Children up to the age of 14 are exempt from the obligation to wear an FFP2 mask. However, they must wear other tight-fitting mechanical protection covering the mouth and nose area (commercially available medical respirator, hose scarf or similar)
  • In all open means of transport (draglift, chairlift and chairlifts without a weather protection bubble) and all open entrance areas there is no mask required.
     

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that you can spend relaxing and safe holidays in the Zillertal by maintaining a sufficient safety distance.

Zillertal cable car general information and organizational measures to ensure a safe and relaxing vacation:

  • Signposting: The signposts point out our Code of Conduct. Please follow it in the interest of all our safety.
  • Organised queuing areas: We organise the queuing areas independently of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible. Please keep a 1m distance to strangers and wait in the cash desk area until the guest in front of you has left the cash desk.
  • Hand hygiene: For our cable car indoor areas we will install sufficient hand disinfection facilities for you.

 

  • Number of persons: The maximum number of persons allowed in the cable car cabins and on the chairlifts with weather protection bonnets is limited to 75% of the transport capacity. This does not apply if only persons from the same household are travelling together.
  • Disinfection measures: All cable car cabins are regularly disinfected by us. Disinfection measures are also regularly carried out in elevator cabins, on escalators, in sanitary facilities and first aid rooms.
  • Cable car employees: Employees are instructed to wear an MNP in direct contact with guests for mutual protection.

What you can do to stay safe and keep others safe.

 

Wear a mouth and nose protection (MNP)

 

Please always carry a mouth and nose protection with you and use it if the prescribed minimum distance to other people cannot be maintained. Wearing an MNP is compulsory in all queuing areas and when using our cable cars and chairlifts from the age of 6. Only FFP2 masks without an exhalation valve or a mask with at least an equivalent standard are considered MNPs in the cable car cabins and on lift chairs with weather protection bonnets.

  • Persons from the same household must also wear an FFP2 mask when travelling in enclosed means of transport.
  • Children up to the age of 6 are generally exempt from the obligation to wear a mouth-nose protection.
  • Children up to the age of 14 are exempt from the obligation to wear an FFP2 mask. However, they must wear other tight-fitting mechanical protection covering the mouth and nose area (commercially available medical respirator, hose scarf or similar)
  • In all open means of transport (draglift, chairlift and chairlifts without a weather protection bubble) and all open entrance areas there is no mask required.

 

Keep your distance

 

Please keep sufficient distance from strangers. If possible, the minimum distance must also be maintained in the cable car cabins.

 

Ensure ventilation

 

If necessary, please ventilate the cable car cabins during the trip.

 

Pay attention to hand hygiene

 

Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.

 

 

Dispose of used protective masks

 

Please do not leave your used protective mask or handkerchiefs in the cable car cabins, but dispose of them properly. Waste bins are available in the station areas.

 

Follow instructions

 

Please follow the general behaviour recommendations and also the instructions of our employees, especially with regard to the hygiene regulations.

 

Cashless payment or even better: Buy ticket ONLINE or at the ticket machine

 

If possible, make use of the cashless payment option or buy your ticket directly at the online shop.

 

Only head up the mountain if you’re healthy

 

If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.

 

Behave responsibly

 

Please conduct yourself responsibly to protect your own health and that of others.

Our request!

Please observe and follow our Covid-19 Code of Conduct and enjoy your holiday in the Zillertal mountains!
We are evaluating the situation on an on-going basis and will adapt our Code of Conduct to any changes in legal or regulatory requirements.


(Last updated: June 2021)

In addition, you will find below information sheets from the Austrian Chamber of Commerce /

Association of Cable Cars regarding the currently applicable protective measures:

 

Information Covid-19 Code of Conduct "Zillertal Cable Cars"

Information sheet "Public area"

Information sheet "Before the gondola ride"

Information sheet "During the gondola ride"
 

By taking just a few simple measures, you can help protect yourself and others. Thank you!