COVID-19 Code of Conduct

Winter Season 2020-21

Dear winter sport enthusiasts!


The last months have been shaped by big changes - COVID-19 affects our lives everywhere in the world. Safety and the personal health of each individual is the utmost priority and the focus of attention for our cable car companies. We build on the regulations of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.

 

According to the third COVID-19 Emergency Measures Decree, which came into effect on 25 January, the following safety measures must be implemented by cable car companies:
Everyone must stay at least two meters apart in cable cars. Public transport regulations also continue to apply for cable cars, including the exemption that “an exception to the rule can be made if the two-meter safety distance cannot be maintained due to the number of passengers or when entering/exiting the cabin.” The cable car companies must ensure that their guests maintain the safety distance whenever possible, such as when queuing at turnstiles, cash desks, toilets, etc. We comply with this requirement through the use of informational signs, pictograms, streamers, barriers, security staff, and other suitable measures.

 

Exceptions can be made whenever the required safety distance of at least two meters cannot be maintained in entrance and exit areas of facilities (turnstiles, magic carpets, doors) and in cable cars due to structural reasons. This exemption also applies to chairlifts and drag lifts. Capacity restrictions remain in place. The number of people permitted in closed or coverable vehicles (gondolas, cable car cabins, chairlifts with weather-protection bubbles) is limited to 50% of the transport capacity of the respective vehicle. This does not apply when people from the same household are the only ones being transported. The regulations regarding FFP2 masks remain as well. In other words, in closed or coverable vehicles (gondolas, cable car cabins, or chairlifts with weather-protection bubbles) as well as in enclosed entrance areas of ropeways and cog railways, a respiratory mask of protection class FFP2 (an FFP2 mask) without an exhalation valve, or a mask of an equivalent or higher standard, must be worn.

 

This means that
• You do not have to wear an FFP2 mask while traveling in drag lifts and chairlifts that do not have weather-protection bubbles. You must, however, keep your mouth and nose covered.
• You do not have to wear an FFP2 mask when queuing in outdoor areas. You must, however, keep your mouth and nose covered. Queuing areas that are covered but open at the sides are not considered enclosed areas.
• In general, children up to age 6 are not required to keep their mouth and nose covered.
• Children up to age 14 are not required to wear an FFP2 mask. They must, however, keep their mouth and nose covered.
• Even those who are from the same household must wear an FFP2 mask when traveling in closed cabins/gondolas or chairlifts with weather-protection bubbles.


In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that, as long as you remain a safe distance away from others, you can have a relaxing and safe time in winter in the Zillertal Valley!

General information and organisational measures of the Zillertaler Seilbahnen for a safe and relaxing vacation:

  • Signposts and information points in the ski area: 
    They draw your attention to our code of conduct at the cable cars and throughout the ski area.
  • Cover your mouth and nose:
    Anyone aged 6 or older must cover their mouth and nose when using our cable cars/gondolas, chairlifts, drag lifts, and magic carpets as well as in all designated areas (e.g., cash desks, access areas, etc.). In all cable car cabins and chairlifts with weather-protection bubbles, you must wear an FFP2 mask or a mask of a higher standard. In all other situations, a commercially available medical respiratory mask, a bandana, or the like will suffice.
  • Organised queuing areas:
    ​​​​​​​We set up the queuing areas independently of the current legal requirements so as to avoid having groups of people standing close together. Please remain at least 2 meters from others and wait in the cash desk area until the person in front of you has left the cash desk.
  • Hand hygiene: 
    ​​​​​​​We will install sufficient hand disinfection facilities for you in the cable car stations in the indoor area.

 

  • Number of persons: 
    The number of persons permitted in each cable car cabin and on each chairlift with a weather-protection bubble is limited to 50% of the transport capacity. This does not apply when people from the same household are the only ones being transported.
  • Disinfection measures: We disinfect all cable car cabins regularly.
    We also carry out regular disinfection measures in elevator cabins, on escalators, and in sanitary facilities, ski depots, and first-aid rooms.
  • Cable car employees:
    COVID-19 test: Employees are tested for Covid-19 before they start work for the first time. All those who are in contact with customers receive follow-up tests on a regular basis or as required.
    For everyone’s safety, employees are instructed to cover their mouth and nose whenever they are in direct contact with guests.

What you can do to stay safe and keep others safe.

 

Wear a mouth and nose protection (MNP)

 

Please always carry a mouth and nose protection with you and use it if the prescribed minimum distance to other people cannot be maintained.

In the following areas wearing an MNP (protective mask, hose scarf, multifunctional cloth, ...) is mandatory:

  • at the cable car ski pass sales points
  • in the access area for all cable cars (watch for the signposting)
  • in the station, entry/exit area as well as when riding in the cable cars (cabin/chair lifts, drag lifts)
  • when using the magic carpets (training area)
  • when using the toilet facilities
  • in the ski shop / ski depot

 

Keep your distance

 

Please remain a sufficient distance away from others. Whenever possible, maintain the minimum distance in the cable car cabins as well.

 

Ensure ventilation

 

Whenever possible, please open the windows of the cable car cabins during the ride.

 

Pay attention to hand hygiene


Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.

 

 

Dispose of used protective masks

 

Please dispose of your used protective mask or tissues properly rather than leaving them in the cable car cabins. Waste bins are available in the station areas.

 

Follow instructions


Please follow the general behaviour recommendations and also the instructions of our employees, especially with regard to the hygiene regulations.

 

Cashless payment or even better - buy your ski ticket online


If possible, make use of the cashless payment option or buy your ski ticket directly at the online shop.

 

Head for the slopes only if you are healthy

 

If you exhibit any symptoms that could indicate a possible Covid-19 infection (such as fever, cough, sore throat, or loss of taste/smell), please stay in your accommodation and immediately contact the reception desk of your accommodation or a doctor.

 

Behave responsibly

 

Please act responsibly to protect your own health as well as that of others.

Food and beverage on the mountain

The mountain restaurants will remain closed until further notice. If necessary, please bring your own food and drinks. Please don’t leave any garbage behind or dispose in provided trash cans.

 

 

Toilets

Due to the ban on entering mountain restaurants, toilets are only available in the area of the cable car stations. Please inform yourself on site about the current situation.

Our request!

Please observe and follow our Covid-19 Code of Conduct and enjoy your winter holiday in the Zillertal ski areas!
We are constantly evaluating the situation and reserve the right to modify our Code of Conduct according to any changes in legal or regulatory requirements.


(Last updated: February 2021)

In addition, you will find below information sheets from the Austrian Chamber of Commerce /

Association of Cable Cars regarding the currently applicable protective measures:

 

Information Covid-19 Code of Conduct "Zillertal Cable Cars"

Information sheet "Public area"

Information sheet "Before the gondola ride"

Information sheet "During the gondola ride"
 

By taking just a few simple measures, you can help protect yourself and others. Thank you!